Links in my notes aren’t working

You should be able to add a link and access it from an expanded note. If your links are working as expected, consider the following steps:

1. Make sure you’re using focus.nirvanahq.com or the latest version of the mobile app for Android or for iOS.
2. Ensure your item notes are fully expanded before you click the link. In the mobile app, tap the item to show its details (without proceeding to the Edit Notes view), and access the link there.
3. Check the link itself for typos and accuracy. If you’re trying to link a phone number, ensure it’s written in one of the accepted formats. If it’s not a phone number, try copying and pasting the link into a browser. If it doesn’t work, there’s likely an issue with the link you’re using.
4. If the link checks out, you may want to try another type of link in Nirvana. If other types of links work, there may be an issue with your browser. Test the link in Nirvana using another browser.

If you’ve tried the above and you’re still having trouble, please contact us with notes about the link you’re trying to access and the device you’re using. We’ll be happy to help you find a solution.